Conflict Management Photo: smbitsolutions.wordpress.com Conflict may be a disagreement or misunderstanding with others or events. It may be over expectations, roles, goals, viewpoints etc. They also may be struggle between or among incompatible interests, needs, goals, people, ideas etc. It may also arise due to competition between individuals or groups for the same resources, positions, markets etc. K W Thomas defines the term conflict as “a process that begins when one party perceives that another party has negatively affected, or is about to negatively affects, something that the first party cares about. Conflicts are of different types within the organization, they are – ü Intra-personal ü Inter –personal/intra-group ü Inter-group/intra-organizational ü Inter-organizational Traditional Views on Conflict 1. Conflict leads to loss of energy and effort, destroy assets and waste the resources. 2. They are the resul
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